Return & Refund Policy
If you are not happy with an item, you can return it within 7 days of delivery.
Items you can return
- The item is damaged, defective or different from what you ordered.
- The item is unused, unwashed and in its original packaging with all tags, accessories and gifts.
- The return request is made within 7 days of delivery.
Items that cannot be returned
- Food, groceries and other perishable items
- Personal care, beauty and hygiene products once opened
- Innerwear and items that have been worn or washed
- Items damaged by misuse after delivery
- Digital products, gift cards and items marked “non-returnable” on the product page
How to return an item
Contact us
Email support@hatloo.com within 7 days of delivery with your order number, the item name and photos showing the problem.
Get approval
Our team checks your request and confirms how to send the item back.
Send the item
Pack the item with all original packaging and hand it over as instructed.
Receive your refund
After we receive and check the item, we send your refund or a replacement.
Refunds
- Approved refunds are sent by bKash, Nagad or bank transfer, usually within 7 working days after we receive the returned item.
- If the item was damaged, defective or wrong, we refund the full amount including the delivery charge.
- For other returns, the original delivery charge is not refunded.
Need help with a return? Contact us