Privacy Policy

Last updated: 22 October 2026

This Privacy Policy explains how Hatloo (“we”, “us”) collects, uses and protects your information when you use hatloo.com. By using our website you agree to this policy.

1. Information we collect

Account and order details: name, phone number, email address, delivery address and order history.
Seller details: shop name, contact details and payment information needed to pay sellers.
Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar tools.

2. How we use your information

To process, deliver and support your orders.
To create and manage your customer or seller account.
To contact you about your orders, returns and support requests.
To prevent fraud and keep our website secure.
To improve our website and services. We send marketing messages only if you agree to receive them.

3. Sharing your information

We do not sell your personal information. We share only what is needed with:

Sellers – your name, phone and address, so they can prepare and send your order.
Delivery partners – to deliver your parcel and collect Cash on Delivery.
Service providers – such as hosting and email services that help us run the website.
Authorities – when required by the laws of Bangladesh.

4. Cookies

We use cookies to keep you logged in, remember your cart and understand how our website is used. You can block or delete cookies in your browser settings, but some features may not work properly.

5. Data security and retention

We use reasonable technical and organisational measures to protect your information. We keep your information only as long as needed for the purposes above or as required by law.

6. Your rights

You can view and update your account details from My account. To ask for a copy or deletion of your personal data, email us at support@hatloo.com.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date.

8. Contact

For any privacy questions, email support@hatloo.com.