Add products to your cart, go to checkout, enter your name, phone number and address, choose Cash on Delivery and place the order. See our step-by-step guide.

No, you can order as a guest. Creating an account lets you track orders and checkout faster next time.

We accept Cash on Delivery, bKash and Nagad. For bKash or Nagad, Send Money to our Personal number 01834002765 for the full order amount, then enter your number and Transaction ID (TrxID) at checkout. We confirm your order after verifying the payment.

Yes. If your order has not been shipped yet, email support@hatloo.com with your order number and we will cancel it.

৳60 inside Sylhet and ৳120 outside Sylhet. Delivery is free on orders of ৳2000 or more. The exact charge is shown at checkout before you place the order.

Most orders arrive in 1–3 working days inside Sylhet and 3–5 working days outside Sylhet. See Shipping & Delivery.

Log in and open My account → Orders to see the status of every order.

Yes. Eligible items can be returned within 7 days of delivery if they are unused and in original packaging. Read the full Return & Refund Policy.

Email us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund.

Register as a seller from Sell on Hatloo. After approval you can add products from your seller dashboard.

Hatloo charges a 5% commission on each completed sale. There is no registration fee.